Frequently Asked Questions – Regal Tee Style Orders

  1. Shipping and Delivery:
    • Orders are shipped Monday-Friday.
    • In-stock items usually ship within 48 business hours.
    • Delivery time depends on product availability and chosen shipping method.
    • Deliveries are limited to US and Canada locations.
  2. Backordered Products:
    • Popular items may be occasionally out-of-stock.
    • Backordered products take 1-4 weeks to ship.
    • Receive email notifications upon shipment.
  3. Shipping and Handling Charges:
    • Charges are calculated based on your order total.
    • Indicated during checkout.
    • Calculate charges in your cart by selecting the destination and service level.
    • Customs and duty fees are the recipient’s responsibility.
  4. Shipping to PO Boxes/APO/FPO:
    • P.O. Boxes are not shipped to.
    • Products can be shipped to APO and FPO addresses, typically via USPS.
    • Specify US, AE, or AP for respective destinations.
    • Select United States for all addresses.
  5. Sales Tax:
    • Sales tax is applied in states where service providers and partners operate.
    • RegalTeeStyle collects sales tax in specific states.
    • In the EU, sales tax is calculated based on the standard rate.
  6. Return Policy:
    • Products can be returned within 90 days of the original purchase date.
    • Notify within 30 days if your order is not received.
    • NEST PRODUCTS: Returns accepted for damaged or incorrect items within 15 days of receipt. Report to [email protected].
  7. Backorder Items:
    • Items listed as backordered are temporarily out of stock.
    • Negative inventory indicates backorder status.
    • Orders can be placed but expect an additional 2-4 weeks for shipping.
  8. Returns for Gift Cards and Custom Decorated Items:
    • Gift Card sales are final.
    • No returns or exchanges for custom-decorated merchandise.
    • Include details on the original packing list for returns.
  9. Ordering:
    • Place orders online.
    • Customer service available Monday – Friday from 8:00 AM to 8:00 PM EST at [email protected].
  10. Tracking Orders:
    • Check order status on the “My Account” page when logged in.
  11. Making Changes to Orders:
  12. Order Cancellation:
    • Order processing begins upon submission.
    • Contact [email protected] for assistance.
    • If the order cannot be canceled, it may be returned.
  13. Gift Card and Certificate Purchases:
    • Gift certificates can be purchased separately.
    • Gift Card sales are final.
    • Codes are associated with the user account entering the code.
    • Recommended to log in or register before using a gift code.
  14. Redeeming Gift Cards and Coupon Codes:
    • Enter the code on the SHOPPING CART page.
    • The discount is subtracted from the order total.
    • Proceed to checkout. If the gift certificate balance is insufficient, use alternative payment methods.
    • Unused balances are recorded for future purchases. Repeat for multiple gift cards.
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